Delivery Information
From our greenhouse to your home — here’s what you need to know
Delivery & Shipping
Our delivery schedule, shipping options and everything you need to know about receiving your plants.
Gauteng deliveries
Delivery by The Giving Green Store takes place once a week on Tuesdays. Please place your order by Sunday to receive your plants on the following Tuesday.
Nationwide courier shipping
We’ve partnered with Fastway Couriers to get your plants safely to your doorstep. Nationwide orders are dispatched on Mondays only. Please place your order by Sunday for your order to be shipped the following Monday. Your tracking number will be sent to you as soon as your package is packed and booked with Fastway Couriers.
Self-collection
The same order cut-off applies to self-collection. Your collection date will be confirmed by email once your order has been received.
Delivery fees
The flat rate of R80 applies only to deliveries made by The Giving Green Store (within a 60 km radius of The Giving Green store premises) on Tuesdays. Courier shipping fees are calculated according to the shipping option selected at checkout.
Public holidays
If a Monday is a public holiday, Gauteng deliveries will take place on Wednesday instead of Tuesday. Stock will arrive on Tuesday and nationwide courier orders will also be dispatched on Tuesday. Please place your order by Monday for delivery or shipping during that week.
A little extra care for your plants
At The Giving Green Store, we care about our clients and their precious new plants. Please take note of the following:
Delivery confirmation
Your delivery or shipping date will be confirmed by email once your order has been received.
Deliveries by The Giving Green Store
We will contact you on the morning of delivery by phone or WhatsApp to confirm an approximate delivery time. If you have any special instructions, please leave a note in the comments section at checkout.
Courier deliveries
Please include any special delivery instructions in the comments section at checkout. The courier company will contact you by email or message regarding their delivery requirements, such as a code or signature that may be required upon delivery.
If you are not available
If you are unable to receive your plants in person, please let us know where or with whom we may safely leave them. We will not leave goods with a third party unless you have specifically instructed us to do so — for example, with security, a colleague or a neighbour.
Missed deliveries
If we or the courier company are unable to contact you at the time of delivery, your goods will be returned to us and a second delivery attempt will be made during the next available delivery slot. Any additional delivery costs will be for the client's account.
Questions?
We're always happy to help. Please contact us at:
info@thegivinggreenstore.co.za
Phone or WhatsApp: 082 856 7096
Returns & Exchanges
Plants
We take great care to ensure that every plant is healthy, inspected and carefully packaged before leaving our store. Please remember that plants are living specimens, and no two plants will ever look exactly the same.
If you are not satisfied with the condition of your plant when it arrives, please email us at info@thegivinggreenstore.co.za within 24 hours of delivery, including a photo and a description of your concern. We will assess the issue and, at our discretion, offer a replacement plant or store credit. Unfortunately, no refunds or replacements can be offered after this 24-hour period.
Accessories
If you are not completely satisfied with an accessory purchase, please contact us at info@thegivinggreenstore.co.za. We will offer a store credit provided the product is received in a resalable condition, free from damage, tampering or physical alteration, and has not been partially or completely disassembled.
The Giving Green Store reserves the right to refuse a return or store credit if these conditions are not met.
Shipping costs
Shipping costs for returns or exchanges are the responsibility of the purchaser.
Please contact us at info@thegivinggreenstore.co.za before sending any item back so that we can provide the necessary return instructions.