Return Policy

Plants

We take great care to ensure that every plant is healthy, inspected and carefully packaged before leaving our store. Please remember that plants are living specimens, and no two plants will ever look exactly the same.

If you are not satisfied with the condition of your plant when it arrives, please email us at info@thegivinggreenstore.co.za within 24 hours of delivery, including a photo and a description of your concern. We will assess the issue and, at our discretion, offer a replacement plant or store credit. Unfortunately, no refunds or replacements can be offered after this 24-hour period.

Accessories

If you are not completely satisfied with an accessory purchase, please contact us at info@thegivinggreenstore.co.za. We will offer a store credit provided the product is received in a resalable condition, free from damage, tampering or physical alteration, and has not been partially or completely disassembled.

The Giving Green Store reserves the right to refuse a return or store credit if these conditions are not met.

Returns & Exchanges

Please note that shipping costs for returns or exchanges are the responsibility of the purchaser.